GroomSlot

Privacy Policy

Effective Date: 15/06/2026

1. Introduction

This Privacy Policy explains how GroomSlot ("GroomSlot", "we", "us", or "our") collects, uses, stores and protects personal information when you use our website and software services.

GroomSlot is operated by Alex Cox as a sole trader based in the United Kingdom.

We are committed to protecting personal data and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using GroomSlot, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

For the purposes of UK data protection law:

  • GroomSlot is the Data Controller for information relating to GroomSlot account holders, website visitors, enquiries, billing, support and marketing activities.
  • GroomSlot generally acts as a Data Processor when processing customer information entered into the platform by grooming businesses using the service.

If you have questions about this Privacy Policy, please contact:

Email: privacy@groomslot.co.uk

3. Information We Collect

Information You Provide

We may collect:

  • Name
  • Email address
  • Telephone number
  • Business name
  • Business address
  • Billing information
  • Information submitted through support requests or contact forms

Information Created Through Use of the Service

We may collect:

  • Appointment information
  • Client records
  • Notes entered into the platform
  • User preferences and settings
  • Communications sent through GroomSlot

Technical Information

We may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Date and time of access
  • Diagnostic and performance data

4. How We Use Your Information

We use personal information to:

  • Provide and operate the GroomSlot platform
  • Create and manage user accounts
  • Process subscriptions and payments
  • Provide customer support
  • Improve and develop our services
  • Monitor platform performance and security
  • Detect fraud, abuse or unauthorised access
  • Communicate service updates
  • Send marketing communications where permitted by law
  • Comply with legal obligations

5. Lawful Bases for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Contract

Processing necessary to provide the GroomSlot service, including account management, billing and support.

Legitimate Interests

Processing necessary to:

  • Improve our services
  • Maintain platform security
  • Prevent fraud
  • Respond to enquiries
  • Analyse service performance

Consent

Where required, such as certain marketing communications or optional cookies.

Legal Obligation

Where processing is required to comply with tax, accounting, legal or regulatory requirements.

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep users signed in
  • Remember preferences
  • Maintain security
  • Measure and improve service performance

Where required by law, we will request consent before placing non-essential cookies.

You can control cookies through your browser settings.

7. Data Sharing

We do not sell personal information.

We may share information with trusted service providers that help us operate GroomSlot.

Current providers include:

  • Supabase (database infrastructure)
  • Vercel (hosting and application infrastructure)
  • Resend (email delivery)
  • Meta Business Platform / WhatsApp Business Platform (messaging services)
  • ClickSend (SMS delivery)

These providers process information only for the purposes of delivering their services to GroomSlot.

8. International Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including:

  • UK adequacy regulations;
  • Standard contractual clauses; or
  • Other lawful transfer mechanisms recognised under UK data protection law.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide the service;
  • Maintain business records;
  • Comply with legal obligations;
  • Resolve disputes; and
  • Enforce our agreements.

When information is no longer required, it is securely deleted or anonymised.

Account and billing records may be retained for longer periods where required for tax or legal purposes.

10. Security

We implement appropriate technical and organisational measures designed to protect personal information, including:

  • Encrypted connections (HTTPS/TLS)
  • Secure authentication systems
  • Access controls
  • Monitoring and logging
  • Regular backups
  • Restricted access to personal information

No system can guarantee absolute security, but we take reasonable steps to protect the information we hold.

11. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at:

privacy@groomslot.co.uk

We may request proof of identity before responding.

12. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page and the effective date will be revised accordingly.

15. Contact Us

Email: privacy@groomslot.co.uk

Website: https://www.groomslot.co.uk/contact